Mele’s Musings » crisis management

Taco Bell Does the Right Thing

February 2nd, 2011

The brouhaha over Taco Bell’s beef is a great case study in how to deal with bad news. While the final outcome is far from decided, Taco Bell’s approach - swift, decisive, and open - was exactly the right reaction. We can argue back and forth about whether or not they have perfectly executed their [...]

BP Buys “Oil Spill” on Google: Crisis Management Brilliance or Blunder?

June 16th, 2010

For the record, BP has done its part to destroy the Gulf via shoddy planning and unconscionable corner cutting. They deserve every bit of vitriol sent their way. Let’s just get that on the table before we go any further. What has happened in the Gulf is an unmitigated disaster that will take decades (or [...]

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