Mele’s Musings » offline sales

Week of 12.01.08/Top Stories

December 2nd, 2008

SocialOverinfluence/OnlineBargains/GoogleTV/18-24YearOlds
Trying something new this week - putting articles together in themes and offering my thoughts on the implications.
How do we listen to customers via social without being overly influenced by the voice of the few?
People freaking out about Motrin advertising and the brand’s response begs the question - does listening to chatter give too much [...]

Online shoppers still looking for a bargain

December 2nd, 2008

The good news? Although slowing, ecommerce continues to grow even in a down economy. The bad news? It’s really hard to get shoppers to look past online as being a cheap place to shop.

bp2 blogger
Article links:
Web shoppers will shop a bit more online, but less at stores, studies show
Online Buyers [...]

Week of 10.06.08/Top 5

October 7th, 2008

OnlineInStore/InfluentialPeople/CauseMarketing/Favorite/OnlineVideo
Online Shopping-in the Store
The advanced retailers are making online shopping transparent - because they have to.

restaurant coaching solutions
 
The 25 Most Influential People on the Web
Sometimes the most influential people are just those that make it easier to share.

flip video reviews
Studies: Cause Marketing Increases Sales
As I mentioned last week, people look favorably at companies who make [...]

At-work web browsing leads to in-store purchases, study shows

July 9th, 2008

More time at work just means more shopping at work, too.

Picture: Blogs.chron.com

Article excerpt:  There’s more than work going on in those cubes, and no wonder with U.S. consumers spending 60% of their waking hours at work, according to WorkPlace Media, which distributes advertiser offers and samples to employees through their companies.  47% of employees say [...]

Multi-Channel Shopping Changing Retail

June 16th, 2008

Customers are growing more and more comfortable shopping in multiple channels, but does that make them less loyal?
Picture: amsoftware.com
Article excerpt:  Bargain hunting reduces loyalty. US consumers are increasingly using multiple channels to shop and buy. While researching online and then buying in-store has become common, this consumer behavior is changing consumer loyalties and spending. Multi-channel [...]

The Off-Line Impact of Online Ads

May 5th, 2008

The Harvard Business Review released this article in which comscore highlights the power of online ads to drive offline sales – in fact, the sales driven offline are much larger than those driven online.
 
picture: blog.rssapplied.com
Article excerpt: The internet is widely considered the most measurable of advertising media, but those easily tracked click-throughs and e-commerce sales [...]

Prior to buying, consumers sink big time into online research, survey finds.

April 1st, 2008

More data to what we have all known both intuitively, and increasingly empirically: consumers research online and purchase in stores much more often.  What does that say about tracking online sales for digital campaigns?

photo: flickr 
Article excerpt: The online shopper of today is knowledgeable about researching online before buying, and is inclined to do just that. [...]

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