Mele’s Musings » online retailers

Week of 12.01.08/Top Stories

December 2nd, 2008

SocialOverinfluence/OnlineBargains/GoogleTV/18-24YearOlds
Trying something new this week - putting articles together in themes and offering my thoughts on the implications.
How do we listen to customers via social without being overly influenced by the voice of the few?
People freaking out about Motrin advertising and the brand’s response begs the question - does listening to chatter give too much [...]

Social’s influence on shopping is real, and savvy retailers are enabling it

December 2nd, 2008

More and more retailers are taking advantage of the power of social not just to listen to what customers are saying, but to provide improved customer service, communicate with them on a different level, and understand better how they buy.

innovation factory
Article links:
Can Social Networks Predict What You’ll Buy?
GOT 2 HAVE IT
How to [...]

Week of 10.06.08/Top 5

October 7th, 2008

OnlineInStore/InfluentialPeople/CauseMarketing/Favorite/OnlineVideo
Online Shopping-in the Store
The advanced retailers are making online shopping transparent - because they have to.

restaurant coaching solutions
 
The 25 Most Influential People on the Web
Sometimes the most influential people are just those that make it easier to share.

flip video reviews
Studies: Cause Marketing Increases Sales
As I mentioned last week, people look favorably at companies who make [...]

The online retailers that shoppers like most

October 7th, 2008

 
Selection, convenience, innovation, information, and price.
 
facebook
 
Article excerpt:  Everyone has a favorite online retailer and, judging from STORES’ Favorite 50 list for 2008, a lot of people have the same favorite . . . Amazon.com. The Seattle-based king of the Internet jungle is the world’s largest online retailer, with sales of $14.8 billion last year and [...]

Mulpuru discusses the state of online retail today

September 25th, 2008

Multichannel retailers need to think big picture.  According to this article, most are not yet.

Picture: Google Images
Article excerpt:  In this morning’s opening keynote, Sucharita Mulpuru, Senior Retail Analyst from Forrester Research, presented a vivid look at the current state of online retail. She not only outlined the new rules for ecommerce, she provided insight into [...]

To Save Gas, Shoppers Stay Home and Click

July 29th, 2008

Last week, I was bragging that I found gas for under $4.20 a gallon. Who EVER thought that gas over $4.00 would be considered a bargain?

Picture: ChuckThomas.com
Article excerpt: To go shopping these days, more Americans are trading in their car keys for a keyboard. Online shopping is gaining at a time when [...]

Guessing the Online Customer’s Next Want

May 27th, 2008

Anyone had the experience of having Amazon recommend products for you based on gifts that you bought for someone else?  I personally have long awaited a better, more controlled, and more personalized way to get recommendations. 

picture: bridgewell.com
Article excerpt:  Among online retailers, pushing customers toward other products they might want is a common practice. Both Amazon [...]

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